Orbit Social Co. (ABN 53 841 276 390) ("we", "our", "us") is
committed to protecting the privacy of individuals who interact with
our business. This Privacy Policy outlines how we collect, use,
disclose, store, and protect personal information in accordance with
the Australian Privacy Act 1988 (Cth), the Australian Privacy
Principles (APPs), and, where applicable, the European Union General
Data Protection Regulation (GDPR).
1. Information We Collect
We may collect and hold the following types of personal information:
- Name, email address, phone number, and postal address
- Company name, job title, and business details
-
Information provided through contact forms, enquiry forms, and
application forms on our website
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Payment and billing information when you engage our services
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Social media account information and analytics data related to
services we manage on your behalf
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Website usage data including IP address, browser type, pages
visited, and referring URLs
-
Communication records including emails, phone calls, and meeting
notes
2. How We Collect Information
We collect personal information through the following means:
-
Directly from you when you fill out a form on our website, send us
an email, call us, or meet with us in person
-
Through our website using cookies and similar tracking
technologies
-
From third-party platforms that you authorise us to access in
connection with our services (such as social media platforms and
advertising platforms)
- From publicly available sources and business directories
- From referrals by other clients or business contacts
3. How We Use Your Information
We use the personal information we collect for the following
purposes:
-
To respond to your enquiries and provide information about our
services
- To deliver the services you have engaged us to perform
-
To manage our client relationships and communicate with you about
your account
- To issue invoices and process payments
- To improve our website, services, and marketing efforts
-
To send you relevant industry insights, updates, and marketing
communications (with your consent)
- To comply with legal obligations and resolve disputes
-
To assess job applications submitted through our careers page
4. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your
browsing experience, analyse site traffic, and understand how
visitors interact with our content. The types of cookies we use
include:
-
Essential cookies: Required for the website to
function properly, including session management and security
features.
-
Analytics cookies: Help us understand how
visitors use our website by collecting anonymised data about page
views, time on site, and navigation patterns.
-
Marketing cookies: Used to track visitors across
websites for the purpose of displaying relevant advertisements and
measuring campaign effectiveness.
You can manage your cookie preferences through your browser
settings. Please note that disabling certain cookies may affect the
functionality of our website.
5. Disclosure of Information
We may share your personal information with the following categories
of third parties:
-
Service providers: Third-party providers who
assist us in delivering our services, including web hosting
providers, email marketing platforms, analytics providers, and
payment processors.
-
Advertising platforms: Social media and
advertising platforms where we manage campaigns on your behalf,
including Meta, Google, TikTok, and LinkedIn.
-
Professional advisers: Our accountants, lawyers,
and business advisers as necessary for the conduct of our
business.
-
Legal requirements: Government authorities, law
enforcement, or other parties when required by law or to protect
our legal rights.
We do not sell your personal information to third parties. We
require all third-party service providers to handle personal
information in accordance with applicable privacy laws.
6. Data Storage and Security
We store personal information in secure digital systems hosted in
Australia and, in some cases, overseas (including the United States
and the European Union) where our service providers operate. We take
reasonable steps to protect personal information from misuse,
interference, loss, unauthorised access, modification, and
disclosure. These measures include:
- Encryption of data in transit and at rest
-
Access controls limiting who within our organisation can access
personal information
- Regular security assessments and updates to our systems
-
Secure disposal of personal information that is no longer required
7. Data Retention
We retain personal information only for as long as necessary to
fulfil the purposes for which it was collected, or as required by
law. Specifically:
-
Client records are retained for seven years after the conclusion
of the business relationship, in accordance with Australian tax
and business record-keeping requirements.
-
Enquiry form submissions are retained for two years unless a
business relationship is established.
-
Job application data is retained for twelve months after the
conclusion of the recruitment process unless the applicant
consents to longer retention.
- Website analytics data is retained for twenty-six months.
8. Your Rights
Under the Australian Privacy Act and, where applicable, the GDPR,
you have the following rights regarding your personal information:
-
Access: You may request access to the personal
information we hold about you.
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Correction: You may request that we correct any
inaccurate or incomplete personal information.
-
Deletion: You may request that we delete your
personal information, subject to our legal obligations to retain
certain records.
-
Restriction: You may request that we restrict the
processing of your personal information in certain circumstances.
-
Portability: Where applicable under the GDPR, you
may request a copy of your personal information in a structured,
commonly used, machine-readable format.
-
Objection: You may object to the processing of
your personal information for direct marketing purposes at any
time.
-
Withdrawal of consent: Where processing is based
on your consent, you may withdraw that consent at any time.
To exercise any of these rights, please contact us using the details
provided below.
9. Marketing Communications
We may send you marketing communications about our services,
industry insights, and events where you have provided your consent
or where we have an existing business relationship with you. You can
opt out of receiving marketing communications at any time by
clicking the unsubscribe link in our emails or by contacting us
directly.
10. Third-Party Links
Our website may contain links to third-party websites and services.
We are not responsible for the privacy practices or content of these
external sites. We encourage you to review the privacy policies of
any third-party websites you visit.
11. Children's Privacy
Our services are not directed at individuals under the age of 18. We
do not knowingly collect personal information from children. If we
become aware that we have inadvertently collected personal
information from a child, we will take reasonable steps to delete
that information promptly.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect
changes in our practices or applicable laws. The updated policy will
be posted on this page with a revised "last updated" date. We
encourage you to review this page periodically.
13. Complaints
If you believe we have breached the Australian Privacy Principles or
your rights under the GDPR, you may lodge a complaint with us using
the contact details below. We will investigate your complaint and
respond within 30 days. If you are not satisfied with our response,
you may lodge a complaint with the Office of the Australian
Information Commissioner (OAIC) at
www.oaic.gov.au.
14. Contact Us
If you have any questions about this Privacy Policy or wish to
exercise your rights, please contact us:
Orbit Social Co.
Privacy Officer
Suite 4, Level 8, 120 Collins Street
Melbourne, VIC 3000, Australia
Email:
info@orbitsocialco.com
Phone: +61 3 9021 7648